Your privacy is not merely a legal obligation for wbet — it is a genuine commitment. This document clearly and transparently explains how we collect, use, store, and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Every bit of data you send or receive on the wbet platform is protected by 256-bit SSL encryption — the same security technology used by Malaysia's leading financial institutions such as Maybank and CIMB.
Wbet is in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We do not collect data beyond what is necessary, do not sell data to third parties, and give you full control over your information.
You have the right to access, correct, update, and request deletion of your personal data at any time. Requests are straightforward to submit and are handled within 14 business days.
Wbet has never and will never sell, rent, or trade members' personal data to any third party for their commercial marketing purposes. Your data is used solely for the purposes you have consented to.
Your data is stored on servers protected by multi-layered access controls, industry-grade firewalls, and an intrusion detection system (IDS) that monitors for unauthorised access 24/7.
In the event of a data breach involving your personal information, wbet will notify you within 72 hours of the breach being detected, in line with global best practices and PDPA requirements.
This Privacy Policy ("Policy") is issued by wbet and applies to all users who access or use the wbet platform — including the website, mobile app, and all related services provided by wbet to users in Malaysia.
Wbet understands that your trust depends on how we handle your personal information. We take this responsibility seriously and are committed to protecting your privacy at every stage of your experience on our platform — from the moment you register an account, make a deposit via Touch 'n Go eWallet or GrabPay, to the moment you withdraw your winnings.
This Policy has been drawn up to comply with Personal Data Protection Act 2010 (PDPA) Malaysia and international best practices in data protection. By using the wbet platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
Important Note: This Privacy Policy is to be read together with Terms & Conditions wbet. In the event of any conflict between the two documents on matters of privacy, this Privacy Policy shall prevail.
Wbet collects only the data strictly necessary for the stated purposes. The following are the categories of data we may collect from you:
| Data Category | Sample Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, MyKad/passport number, date of birth, gender | Identity verification (KYC), legal compliance |
| Contact Data | Malaysian phone number, email address, residential address | Account communications, OTP verification, customer support |
| Financial Data | Bank account number, account holder name, MYR transaction records | Processing deposits/withdrawals, fraud prevention |
| Usage Data | Betting records, game types played, session duration | Service improvement, responsible gambling compliance |
| Technical Data | IP address, device type, operating system, browser cookies | Security, fraud detection, platform optimisation |
| Communications Data | Live chat records, support emails, call logs | Quality assurance and complaint resolution |
We do not collect sensitive data such as health information, religious beliefs, or political affiliations except where strictly required by law and with your explicit consent.
Third-Party Data: When you use an e-wallet such as Touch 'n Go, GrabPay, Boost, ShopeePay, or DuitNow to make a deposit, the respective e-wallet provider may collect additional data under their own privacy policy. wbet is not responsible for data collection carried out by such third-party providers.
Wbet uses your personal data only for the legitimate, specified purposes listed below. We will not use your data for any other purpose without obtaining fresh consent from you:
Wbet wishes to state clearly: we do not sell your personal data to any third party for their marketing purposes. However, in the course of normal operations, we may share only the necessary data with the following categories of third parties, and only to the extent required:
Data Protection Agreement: All third parties receiving data from wbet are required to sign a data protection agreement ensuring they use that information only for authorised purposes and safeguard it to a standard equivalent to wbet's own.
Data security is more than a policy statement for us — it is an ongoing investment we make every day. wbet employs multiple layers of security to protect your personal data against unauthorised access, loss, misuse, or alteration:
While no security system can guarantee 100% absolute protection, wbet continually strives to maintain the highest possible level of security. If you suspect your account has been compromised, contact our support team immediately.
The wbet platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. The following are the types of cookies we use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Enabling core platform functions — login, session security, CSRF verification | Session / 30 days |
| Preference Cookies | Remembering your preferences — language, theme, and preferred odds format | 12 months |
| Analytics Cookies | Helps us understand how users interact with the platform for improvement purposes | 13 months |
| Performance Cookies | Optimising platform speed and responsiveness based on usage patterns | 6 months |
You can manage or decline cookies through your browser settings. However, disabling essential cookies may affect the functionality of the wbet platform. Analytics and performance cookies can be declined without impacting your core usage.
Wbet retains your personal data only for as long as necessary to fulfil the purposes set out in this Policy, or as required by Malaysian law. The following are our data retention guidelines:
Once data is no longer needed and there is no legal obligation to retain it, wbet will securely delete or anonymise it using industry-standard methods.
As a data subject under Malaysia's PDPA 2010, you have the following rights regarding your personal data held by wbet:
Request a copy of the personal data we hold about you within 21 days.
Updating or correcting inaccurate or incomplete data.
Request deletion of your data when it is no longer required, subject to applicable legal obligations.
Object to the processing of your data for direct marketing purposes at any time.
Receive your data in a machine-readable format for transfer to another platform.
Withdraw consent for processing at any time without affecting the validity of prior processing.
To exercise any of the rights above, please contact our Data Protection Officer (DPO) at privacy@wbet-bangla.com with the email subject line "DATA RIGHTS REQUEST". All valid requests will be processed within 14 business days.
In certain circumstances, your personal data may be processed or stored outside Malaysia by our technical service providers (for example, cloud services or international analytics providers). When this occurs, wbet ensures that such transfers are carried out in accordance with Malaysia's PDPA 2010 and that the recipient country or entity provides a level of data protection equivalent to or exceeding Malaysian standards.
We employ internationally recognised data transfer mechanisms, including standard data processing agreements and Data Protection Impact Assessments (DPIA), to ensure your data remains secure regardless of where it is physically processed.
The wbet platform is intended for individuals aged 18 years and above only. We do not knowingly collect, process, or store personal data of individuals under the age of 18. Should we discover that data has been collected from a person under 18 without proper verification, we will promptly delete that data and close the associated account.
Parents or guardians who suspect their child has registered a wbet account without authorisation are urged to contact our support team immediately. All such cases will be handled with the utmost priority and full confidentiality.
Wbet reserves the right to update or amend this Privacy Policy at any time in response to changes in law, technology, or our business practices. You will be notified of any material changes through:
The "Updated" date at the top of this document will be revised with each amendment. Your continued use of the wbet platform after any amendment takes effect will be deemed acceptance of the revised policy.
Current Version: This Privacy Policy (Version 3.2) takes effect from 1 January 2026 and supersedes all previous versions.
Wbet has appointed a Data Protection Officer (DPO) who is responsible for ensuring PDPA compliance and handling all privacy-related enquiries. You may contact our DPO via:
All privacy-related enquiries will receive a response within 5 business days. Formal requests to exercise data rights (access, correction, deletion) will be processed within 14 working days. Privacy complaints that cannot be resolved internally may be referred to Department of Personal Data Protection Malaysia (JPDP).
Join over 500,000 wbet Malaysia members who enjoy online entertainment with complete peace of mind — knowing their privacy and data security are always protected.
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